What are the Types of BPM Solutions: How to choose right BPM Solution for You
With about 30.7 billion small businesses accounting for 99.9 percent of all US businesses (according to SBA, 2019), a trend of carrying out a business has interfused in the nation’s population. Though the fact that managing and running a business is not easy has made its grounds stronger with the rising competition in the market, people still seem to be missing their concern from this fact.
Business runs on processes that involve a lot of experience and constant care. For better understanding, picture your business as a car with multiple working parts at a single time. The parts need to align their functionality so as to lead the car to its destination.
Similarly, business running on processes need to align your resources, technology and supporting structures to maintain the business strategy and gain advantages. But you need to optimize processes for your business to hit the goal point.
Business Process Management solutions aid you to keep an eye on how your firm is running from end to end. The right BPM solution offers a platform to model, optimize, automate, and tune your business processes allowing human resources to work with each other and clients even efficiently.
Processes are engine to your businesses and BPM solutions are the fuel. Choosing the right BPM solution is important to help your organization meet various goals in different business areas. And for this, you need to know the types of Business Process Management solutions.
Types of Business Process Management Solutions
BPM works in multi-folds; some processes are automated while others require human input to make informed decisions. Though organizations these days are acquiring all three types of BPM in different amounts, most of the tools continue to have a primary focus.
1. Human-Centric BPM
Human-centric BPM has their focal point on establishing the relationship between people and tasks to foster better collaborations. Humans take charge of the heavier load. Automation is quite limited in this type of solution making it more human-friendly. The human-centered approach ensures that hard-to-replace tasks can still procure workflow. You can reassign tasks, pause them, and hop onto finishing them later- that ultimately reduces risks, improves management, and offers better compliance.
The tasks that require human efforts include reviewing data, creating documents, designing creatives, approving, or authorizing.
To understand this even better, think of the hiring process of your company. Need for an employee is realized and requested by the team lead to the manager. The manager reviews the request and pass it on to the HR department. HR create job postings and starts screening the eligible candidates. While most of the work is human-centric, the automation comes into play in the form of notifications, alerts and warnings to the users through tools and software to keep the processes tuned rightly in.
2. Document-Centric BPM
A document-centric BPM is whirled around documents at its core. The model places importance around the flow of the document from one team to another to get it testes, verified, and approved. This model works for an organization that has high level importance of documentation within its processes. Examples of such organizations can be law, engineering, clinical testing, or any other industry that relies on the papers or reports. Document-centric BPM magnify the working of your company’s processes by organizing the document flow that the human resources use in their jobs. It also reduces the chances for emailing documents back and forth.
A budget approval process is the basic and prime example of document-centric BPM. The budget generator initiates and fills a form with all the details regarding the budget and passes it on to the next person in the workflow. Based on the details, the budget is approved, rejected or verified by the designated authority in the process.
3. Integration-Centric BPM
In an Integration-centric BPM solution, the focus is to get the model away from human interference by laying emphasis on repetitive transitions and automated workflows. The focal point is set on to creating a smooth flow of data between the software tools. To make your organization survive the changing market conditions, it builds and approves applications to unite business process management with service-oriented architecture (SOA), where SOA defines how computer programs and other entities work in alliance. The solution is centered around the integration of different software systems.
The automated and integrated approach of setting the tools and software in the process makes it less of a manual work consequently, delivering higher productivity.
The most common example of the Integration-centric BPM is the connected system of tools and software in the marketing and sales, used in a highly connected and informed manner by the concerned departments of the organization.
Marketing tools are employed to create a marketing campaign, analytics tool then come into play to review and track the incoming flow of leads, and stored in a CRM with detailed information to be utilized further for conversion. The sales team, then uses this information to convert the leads into customers.
Wrapping Up
BPM when understood rightly is much beyond just a practice. It is a company-wide culture that slowly gets into shape on implementation. Teams after taking a goal-oriented approach towards their responsibilities, realize that processes are important for an organization. The processes, when carried out in the right manner, determine how quickly and aptly you reach your business goals.
Start in steps. Begin working on one process. Try considering a solid BPM solution to make it better. Once the process is set up and running well, hop on to the next one. Stick to the procedure till you end up pulling in all the processes into BPM. And only then you can run an efficient and agile business.
Also, while choosing the right BPM for your organization, observe how your organization is running currently. Choosing the right BPMS is not an overnight decision but it should not be so late that you miss on the essence of having your processes organized and at least partly automated.
